Some restaurants and cafes are failing people with dementia because of loud noise, confusing signs and impatient staff, new research says.
Dr. Adelina Broadbridge says that although outlets are adapting slowly, they are still missing business opportunities, given the large number of people with the condition.
Dr. Broadbridge, of the University of Stirling, will give details of research on the issue to the British Academy of Management’s annual conference in Birmingham today [Wednesday 4 September 2019]. She carried out the research with David Johnston, of the University of Stirling.
They spoke to carers in two towns and found that all had negative experiences of service in…
